Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Warranty

  • Each ticket that you post to the client assistance team will be replied to within approximately 1 hour. The regular problems will be replied to right away. However, if the help inquiry you have submitted needs help from a certified administrator, we’ll send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–class Client Assist Service

  • We deliver 24/7/365 tech help by using a turbo–fast ticket system included in your Control Panel. You may contact us anytime about any of the software applications that come pre–installed on your virtual server, this includes the selected OS, the server management panel and our custom made Site Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and regularly updated articles base is included in our custom–built Site Control Panel. It provides quick tips on how to carry out all of the key web site maintenance duties. The Help area includes detailed how to content articles and step by step video training. You can gain access to the Help area by clicking the Help or Video buttons in the right part of each Control Panel section.