Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be attended to in no more than 1 hour after the support ticket or email was submitted. If your issue needs further assistance from an administrator, we will forward the trouble ticket or the e–mail to the person in charge, without delay and we will leave a note to let you know that more time will be needed for arriving at the optimal solution. And if you order the Administration Services package, any of the services included there will be executed whenever you want.
A Topflight Technical Support Service
We’ll be online for you 24–7–365 to reply to any inquiries that you may have connected with our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server admin procedures, you can check out our Administration Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation procedures
A User–Friendly Help Section
Our Site Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can carry out. Most instructional articles have video versions that show all the tasks that you can carry out in a highly illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.