A 99.9% Server Uptime
Our website hosting system is based on a solid, top–quality hardware configuration and a significantly tweaked version of Linux. This is why, irrespective of what your site is, or how many website visitors you’ve got, or even in case there is a distributed denial–of–service assault, our web hosting servers will stay up and your sites will stay online.
All our Linux website hosting packages plans include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on top–class hardware parts built by Juniper. Plus, on every single router, we have configured a firewall with an intricate set of rules that will filter out all dubious requests.
This way, in all our data center facilities – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned cash on the line, you cannot feel truly secure. That is why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel satisfied with our service or if you would like to get a more robust web hosting solution, like a Linux VPS packages or a Linux dedicated servers hosting packages – we’ll give you a full refund, without any hidden fees or reimbursement charges.
24/7 Technical Support
When you operate a web hosting firm, your tech engineers are very important. This is the reason why we have punctiliously hand–picked a highly trained team of tech support engineers, each with many years of practice behind his back. With their help, our company offers 24x7 support with each of our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All tech support tickets are replied to in less than 60 minutes and our average support ticket response time is under 20 minutes!