Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • The Help section built into WEBHOSTRAIN’s Site Control Panel offers a selection of help articles and regularly asked questions. Aimed at solving any common issue that you could encounter, they are written by our support team of trained technicians.

  • Top quality support service

  • Educational Videos

  • We have compiled a selection of how–to video tutorials that detailedly display how you can resolve a common problem associated with your Linux website hosting packages account. You will find the educational video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 help desk service with a 1–hour support ticket response guarantee. A group of capable techs will be online for you to answer all the queries that you might have. During off–peak hours, a reply will be supplied within just twenty minutes.