The support that you'll get from your website hosting provider is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical problem with a current account. Timely and correct info about a question or a problem can save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real website hosting supplier and not from some reseller. If you acquire a hosting account through a company that doesn't own its servers and it cannot access them right away, it's very likely that you will wait for a day or two in order to have a response to any kind of query, which means that your websites may stay offline for quite a while. In comparison, a company which offers various means of communication and has a technical support staff available all the time will assist you to right away and help you limit or completely avoid any downtime and prospective losses.

24/7 Customer Support in Website Hosting

All of our Linux website hosting packages offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our solutions before you make an order or you are a current customer and you have a question or a difficulty, you'll be able to contact us anytime, which includes holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical matters or any issues which require longer time to analyze and resolve. Unlike many other web hosting providers, our trouble tickets feature a warranted max response time of only 1 hour, so no matter what the issue is, it'll be resolved in a timely manner and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated packages that we offer come with 24/7 customer and tech support, so whatever the problem you experience, you will be able to contact us and we will assist you at once. Our guaranteed answer time for every email message or support ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than 20 min. We also provide telephone support with several local numbers internationally plus a live chat, so that you can get in touch with us and find more details about our services even if you don't have an account yet. We're able to help you with any question or an issue you have - payment methods, plan specs, email configuration, hosting account settings, and so on. If you use our services, you will never experience a scenario where you should wait for a couple of days to get a problem resolved like you may need to do with a number of other suppliers.

24/7 Customer Support in Dedicated Hosting

When you aquire a dedicated server through our company, you can contact us anytime using a number of channels and the max time that you will have to wait for a reply is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we will support you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you're able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you would like to find out about our website hosting services before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in various countries around the world. If you need assistance with third-party software that you cannot set up or operate properly, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.