In the event that you have ever had a website hosting account before or you've dealt with any other kind of online service, you probably know from your personal experience that for some things it is better to consult with a live person on the telephone than to exchange support tickets or emails. In order to find out more about a service before you order it or if something small needs to be done, for instance, it is really easier and quicker to get it done in real time. When you're given the option to seek the advice of representatives by phone, it is also very likely that you are working with a real hosting supplier, not a reseller. The type of support that you can get over the telephone may differ between different companies - from general matters to dedicated tech support. Generally most providers will offer you pre-sales assistance and first level phone support, while more complicated technical issues are managed via e-mail and / or tickets.

Phone Support in Website Hosting

All our website hosting packages offer telephone support fourteen hrs per day even on official holidays, therefore if you do not have an account yet, you are able to call and find out more about our services or whether we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you will be able to call the telephone number that is nearer to you. In case you are an existing customer, we will assist you in a timely manner with any general and billing issues and with a number of tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's easier to talk to a live person to get things done instantly. Of course, some issues cannot be resolved on the telephone, so in such a case you have the option to use our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about our plans, you have a billing issue or some general problem, you can just give us a call. Although some more complicated troubles could need a support ticket in order to give time to our tech support crew to analyze, we're able to help you with various tech questions on the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. In case you're in another country, we also have an international number where you will be able to reach us.