A live chat is a real-time method of communication between a hosting provider's support crew and its clients. It's an efficient way to receive some information about the website hosting services or have some issue resolved because you're talking to a live agent. The advantages of using a live chat service instead of calling or opening a ticket are the reduced possibility of mistakes at the time you exchange information such as usernames or domain names, the faster response time as the communication is live and the fact that you do not have to stay on the chat constantly - you're able to do something different while the agent investigates the issue involved. In addition, you'll be able to connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the phone rates that you will have to pay when you're calling to another country.

Live Chat Support in Website Hosting

As we acknowledge the fact that a number of issues are quickly resolved when you speak to a live person, we offer a live chat service for all of our potential and existing customers. The chat is online every day and our customer care agents will assist you with a wide range of questions and problems. In case you are not our customer yet, you can learn more about our website hosting plans and the web hosting platform in general in order to make sure that your sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you experience any problems with some of our solutions, you will be able to get in touch with us through the live chat and we can provide you with the needed info or assist you to troubleshoot the problem. You'll need to open a support ticket for certain issues which require longer time or the expertise of a system administrator, still for a variety of basic issues you'll get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as a part of our services, therefore when you have any questions regarding our Linux semi-dedicated packages, you are able to speak with our customer care team at any moment regardless of whether you have already acquired your account or not. Generally, the chat service is for pre-sales, billing and common questions and issues, still we are able to help you with various tech questions too. We will help you select the optimal package for your web sites if you don't have an account yet, we can reply all of the billing questions or concerns you have or we can assist you with installing your new email address on your personal computer or smart phone - all the aforementioned will be done in a timely manner as our live chat service is online all day long, every day. No matter when you need support, you'll be able to speak to a representative and save a lot of time.