A ticketing system is the most widespread correspondence channel that web hosting companies offer to their clients. It is usually part of the billing account and is the most efficient way to tackle an issue that takes a certain period of time to investigate or that needs to be escalated to an administrator. Thus, all replies contributed by either side will be kept in the exact same place in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you will have to log in and out of no less than 2 accounts to carry out some procedure or to contact the hosting company’s help desk support staff. In case you desire to manage a number of domain names and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Moreover, it can take considerable time for the hosting provider to reply to your ticket request.

Integrated Ticketing System in Website Hosting

In stark contrast with what you may find with plenty of other hosting providers, the ticketing system that we’re using with our Linux website hosting packages is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to memorize different log-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from a single location. So, if you have an enquiry or run into a difficulty, you can get in touch with our customer care team instantly. Our system includes a clever search option. This goes to say that even if you’ve sent a myriad of tickets over the years, you will be able to track down the one that you want without efforts. You can also see knowledge base hints on resolving commonly met complications.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is more convenient to manage everything from a single location, which is the reason why we’ve incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which comes with every semi-dedicated server account. This will allow you to handle the correspondence with our help desk support team along with your sites, so you will not have to memorize additional log-on credentials for some other admin interface. You’ll be able to send a new ticket or to track down the status of an old one with less than a couple of clicks whilst you’re browsing the files within your semi-dedicated account. Furthermore, you can look through older tickets using a clever search function or take a look at relevant knowledgebase articles with solutions to commonly met difficulties. The inbuilt ticketing system is monitored 24/7 with the maximum response time being only 1 hour, so there will always be somebody to assist you.